A No-Show is defined as a failure to be present at the requested pick-up location, for Dial-A-Ride services; without notifying Pacific Transit System of a cancellation at least one hour prior to the scheduled pick-up time.

Excessive No-Shows are defined as three (3) No-Shows within a ninety (90) day period **
**Pacific Transit System reserves the right to temporarily suspend a persons Dial-A-Ride services if excessive No-Shows are recorded

Upon recording the third No-Show, within the ninety (90) day period, Pacific Transit System will contact the person by phone and by letter. The person will be advised that a fourth No-show will result in suspension of service. A copy of the letter will be sent to any sponsoring agency or appropriate third party if the individual has a disability or impairment that prevents them from reading or understanding the contents and implications of the letter

Upon recording the fourth No-Show, within a ninety (90) day period, the persons Dial-A-Ride services will be suspended for thirty (30) days **. Again, the person will be contacted by letter and the appropriate agency or third party will be notified if necessary. Notification of suspension will include the specific reasons for the action, the dates that the suspension will begin and end and how an appeal to this decision can be requested.

**If the person receives a second notice of suspension the time period for the second suspension could be longer that 30 days but will be determined on a case-by-case basis.

If you have any questions regarding this policy please contact our office at 875-9418 or 642-9418 **