Dial - A - Ride "No-Show" Policy Web Page
Effective Date: June 16, 2010
No Show: A
No-show is acquired when:
- You are not present or ready to leave within the 5 minute wait time after the driver arrives for your pickup
- Cancellations made less than one hour before your pick-up time
- Cancellation at the door.
Excessive No-Shows: Excessive no-shows are defined as three (3) no-shows within a ninety (90) day period.** Excessive no-shows can be defined as intentional, regular, or repeated actions of missed scheduled trips. No-shows attributed to causes beyond the individual's control will not be counted as a no-show.
** Pacific Transit System reserves the right to temporarily suspend a persons Dial-A-Ride services if excessive. All No-Shows are recorded.
Third No-Shows: Upon recording the third no-show, within a ninety (90) day period, Pacific Transit System will contact the person by phone and by letter. The letter will include the specific reasons for the no-shows and the person will be advised that a fourth no-show will result in suspension of their Dial-A-Ride service. A copy of the letter will be sent to any sponsoring agency or appropriate third party if the individual has a disability or impairment that prevents them from reading or understanding the contents and implications of the letter.
Fourth No-Show and Suspension: Upon recording a fourth no-show, when there are already three no-shows recorded within the ninety (90) day period, the persons Dial-A-Ride service will be suspended for thirty (30) days**. Again, the person will be contacted by phone and letter; and the appropriate agency or third party will be notified if necessary. Notification will include the specific reasons for the actions; the dates that the suspension will begin and end; and how an appeal to this decision can be requested.
**If the person receives more than one suspension within a year, the time period for the second suspension may or may not be longer than thirty (30) days. It will be determined on a case-by-case basis.
Appealing the Suspension: If a passenger continuously received no-shows and was suspended from service, the appellant may file an appeal within sixty (60) calendar days from the date of the notification letter of suspension. Call 360-875-9418 or 360-642-9418 to have an Appeals Form mailed to you or stop by in person and pick up a form at 216 N. 2nd Street, Raymond, Washington.
You can also call 360-875-9418 or 360-642-9418 to talk to the Administrative Assistant/Supervisor to try resolve the suspension in a quicker time period. If the suspension cannot be resolved via phone an Appeals Form will be mailed.
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