Dial - A - Ride Web Page
To ride on the Dial-A-Ride you must be at least one of the following:
- Be disabled or ADA Certified (non-certified disabled ADA customers will be given a form to fill out).
- Be a senior 65 years or older.
- Coming or going somewhere off the main bus route by more than ¼ of a mile.
Rules Regarding Riding the Dial-A-Ride:
Reservations:
- You need to call the office at least 24 hours before your intended pickup time. Reservations can be made up to 3 weeks ahead.
- Same day call requests are scheduled as space/time available basis. You can try to call the same day of travel but you might not get the time you want or get on the schedule at all; therefore we recommend making reservations at least 24 hours ahead of your intended pick up time.
- Call-backs will be scheduled as soon as possible when called in but can have a waiting period of up to an hour. Keep this in mind if you need to be home at a certain time or for medical purposes. Call-backs are calls made for returns when a reserved trip has been made and because of the trip you don't know when you will be done. Example: Doctor or Hospital appointment.
- If you plan intermittent stops during your travel, you must have advance reservations for drop off and pick-up times. Drivers will not wait for passengers at intermittent stops. These multiple stops must be scheduled at least 30 minutes apart.
- If you are capable of riding the fixed route and live less than 1/4 mile from an existing bus route you may not be eligible to ride Dial-A-Ride.
- If you are capable of riding the fixed route you may be transferred to the fixed route to carry you further to your destination.
- The driver can come 15 minutes before your scheduled pick up time due to traffic, construction, cancellations, etc. The driver will wait only 5 minutes from the time of arrival to board the Dial-A-Ride. If you do not ride it will count as a "no-show".
- The Dial-A-Ride can also be up to 15 minutes late from your scheduled pick up time, again from traffic, construction, wheelchair pickups, etc. Keep this in mind when scheduling a ride.
- This is a curb-to-curb shared-ride service provided through advance reservations. If you need additional assistance of any nature, boarding on or off the bus, or traveling to and from your home or destination, you should arrange to have a personal care attendant accompany you.
- A Personal Care Attendant (PCA) may accompany a passenger to provide assistance to the individual when needed. The PCA rides free and must board and de-board at the same location as the passenger. The passenger is only allowed one PCA. Include this information when making a reservation.
- If you must travel with a PCA it must be stated on the ADA Certification Form. Notify your doctor when filling out the form.
- Companions are allowed to accompany the passenger on a space available basis. Companions pay the regular fare and must board and de-board at the same location as the passenger. A PCA is not considered a companion. The passenger can have a companion along with a PCA. Please inform the office when making a reservation if a companion will be traveling with you.
- If you have an oversized mobility aid, transportation may or may not be available.
- The vehicles wheelchair lifts will safely accommodate wheelchairs or scooters up to 30" wide by 48" long. The lift has a maximum weight of 600 lbs including the passenger.
- To ensure the safety of our passengers, wheelchairs should be fitted with working brakes, and motorized wheelchairs and scooters must be turned off while on board the lift. Wheelchairs must be secured in the bus with tie downs.
- Drivers are not allowed to operate your motorized wheelchair or scooter.
- Walkers must be folded up and placed in front of the passenger while in the seat. No equipment may block the main aisle.
- Carry-on items should be limited to only those you or your companion can safely carry without assistance. No packages may block the main aisle.
- Drivers are not required to assist with packages or other carry-on's.
- Drivers are not responsible for making changes to your itinerary. You must call the office to arrange new, change, or cancel travel plans.
- If you must cancel your trip, you must call the office at least one hour prior to your scheduled pick-up time.
- A No-show is acquired when you are not present or ready to leave within the 5 minute wait time after the drivers arrives for your pickup; cancellations made less than one hour before your pick-up time; or a cancellation at the door. Please read our 'No-Show Policy".
- Anyone who incurs four (4) no-shows in a 90-day period may be suspended from riding the Dial-A-Ride for thirty (30) days. You have a right to appeal. Contact our office for our Appeals Policy and form.
- If you need to transport your pet, a commercial carrier is required, unless it's a service animal
- Assisting passengers on or off the wheelchair lift.
- Securing your wheelchair or scooter.
- Fastening the vehicles seatbelt when in a wheelchair or scooter.
- Collecting fares.
- Contacting 911 in case of emergency on the vehicle.
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